Digital Analytics leader ranks amongst the world’s top cloud technology companies

Contentsquare, a global leader in Digital Analytics, has been named once again to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies globally. The list is published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.

“Every business today is competing on experience yet many teams lack the insights they need to build outstanding customer journeys. With our platform, we're making it easier for businesses of all sizes to access the insights and intelligence they need to create ideal customer experiences," said Jonathan Cherki, CEO & Founder of Contentsquare. "The honor of having our technology recognized by Forbes validates the work we are doing at Contentsquare to help brands deliver the experiences their customers love, seek and deserve."

This is Forbes’ ninth annual Cloud 100 list, and the second consecutive year Contentsquare has made the list. The evaluation process involves ranking companies across four key factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). Rankings are determined by a judging panel composed of leading public cloud company CEOs.

“For nine years, the Forbes Cloud 100 list has recognized the leading private cloud companies in the world, from AI to work software, infrastructure to security,” said Alex Konrad, the Forbes editor of the Cloud 100. “This year’s list is the strongest group of standouts yet, with revenue, valuations and growth that will eventually make for historic IPOs.”

In the past few years, Contentsquare has cemented its leadership in digital analytics with several strategic acquisitions, including marketing leading insights platform Hotjar and Product Analytics leader Heap. The company’s vision is to bring the best of each of these technologies into a single platform to be the system of intelligence for all experiences.

Within the last 12 months:

• Contentsquare unveiled its new experience intelligence platform, the first solution in the market to allow teams to integrate insights from four critical analytics domains (Digital Experience Analytics, Digital Experience Monitoring, Product Analytics and Voice of Customer). The platform helps close CX gaps by giving businesses unprecedented access to broad customer insights for a more efficient, more impactful CX strategy. The update also includes a new suite of practical AI capabilities, including Contentsquare’s frustration score to monitor customer friction, a generative AI-powered CoPilot for improved user interaction, and auto-generated surveys and sentiment analysis.
• Valuable partnerships continued to grow and evolve, including with Microsoft, AWS, Optimizely, Merkle | Cardinal Path, Credera, and integrations with BazaarVoice, UserTesting, and more.
• Contentsquare scaled AWS Marketplace usage, increasing enterprise software sales by 14x.
• Microsoft recognized Contentsquare for its Partner of the Year award for two consecutive years in France, citing innovation excellence and implementation of customer solutions based on Microsoft technology.
• Following the release of its first Sustainability report in September 2023, Contentsquare announced it had officially become a mission-driven company.
• Named as one of LinkedIn’s Top 5 Companies in France for the last two years.

“Across nine years of data, we have yet to see as competitive of a cohort as the 2024 Cloud 100. The list value reached $820 billion this year, the highest list value in Cloud 100 history,” said Mary D’Onofrio, partner at Bessemer Venture Partners. “Unsurprisingly, AI is now the highest valued category. We continue to be excited by how AI companies are scaling rapidly, transforming the cloud, and propelling the next wave of growth, driving a massive year-over-year jump in market cap of the list of over $150 billion.”

"The past year, our industry has seen a generational step forward in innovation, and with AI leading the charge, we are witnessing one of the most important platform shifts in decades," said Paul Drews, managing partner at Salesforce Ventures. "The Cloud 100 list represents the best of the best, and we've never been more excited about what the future holds, not only for the cloud but for the entire technology industry. We are proud of what these founders and their communities have already accomplished, and look forward to seeing how they continue to transform the industry in the future."

The Forbes 2024 Cloud 100 and 20 Rising Stars lists are published online at www.forbes.com/cloud100. Highlights of the list appear in the August/September 2024 issue of Forbes magazine.

This year, the CEOs of The Cloud 100 and the 20 Rising Stars companies will be honored with a digital content launch, as well as at the exclusive Cloud 100 Celebration hosted by Bessemer Venture Partners, Salesforce Ventures, and Forbes. A special thank you to the event sponsors, including Amazon Web Services (AWS), Bank of America, Cooley, Deloitte, Goldman Sachs, HSBC, J.P. Morgan, Morgan Stanley, and Nasdaq.

About Contentsquare

Contentsquare is a leading digital experience analytics platform that empowers businesses to understand and optimize the user experience across web, mobile, and app platforms. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact.

More than 1300 leading brands use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights are used to optimize the experience on over 1.3 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare is backed by leading high-quality investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2. For more information, visit www.contentsquare.com

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