Highline leveraged Calix Engagement Cloud to understand the unique needs of their subscribers—including gamers, streamers, and work-from-homers—and responded with a personalized offering strategy built on Calix SmartHome managed services that grew ARPU 15 percent in only 6 months while raising their CSAT rating to 95 percent

Calix, Inc. (NYSE: CALX) recognizes Highline as a “Giant of Marketing” and a 2023 Calix Innovations Award winner. The award honors Highline for their visionary approach to creating broadband experiences that increase subscriber satisfaction and loyalty while fueling their impressive growth.

A Calix customer since 2007, Highline leverages the Calix broadband platform to power their “Ultimate Wi-Fi” experience to subscribers in Colorado, Georgia, Kansas, Michigan, Nebraska, and Texas. In 2023, the broadband service provider (BSP) launched personalized service offerings like “Gaming,” “Streaming,” and “Working Warrior,” built on SmartHome™ managed services and in-depth insights from Calix Engagement Cloud. Six months after going to market with these personalized service offerings, Highline grew their average revenue per user (ARPU) by 15 percent.

By focusing on differentiating subscriber experiences, Highline maintains steady business growth. In 2022, they grew their subscriber base 56 percent and expect to surpass their subscriber acquisition goals for 2023. Highline’s commitment to a subscriber-centric approach is evident through:

• Provisioning of ProtectIQ® (advanced network security), ExperienceIQ® (advanced network controls), and the HighlineFast app built on CommandIQ®—to all subscribers at no extra cost.
• Thwarting over 83,000 web threats, intrusions, and viruses from entering subscribers’ home networks.
• Achieving an impressive customer satisfaction (CSAT) rating—and continuing to improve on it. Highline’s CSAT rating grew from 93 to 95 percent over the past year.

“We are thrilled to receive this honor from Calix,” said Lynn Hall, chief marketing officer at Highline. “Our investment in the Calix platform continues to pay off as we evolve our value proposition to inject more personalization into our service offerings. The growing portfolio of SmartHome managed services integrated for the Calix platform has allowed us to create service offerings that address our subscribers’ specific lifestyles and needs—whether they’re remote workers, movie buffs, or avid gamers. Calix platform innovation has helped us deliver amazing experiences to our subscribers, making their connected lives easier and safer. And we’re just getting started. We look forward to building on this great foundation.”

To ensure the seamless launch of new managed services, Highline partnered with Calix Customer Success Services on their go-to-market strategy, leveraging deep marketing analytics and customizable creative assets to accelerate their time to market. Highline has also relied on the Electronic Content Builder to easily produce award-winning, agency-quality marketing materials that clearly convey the benefits of Highline’s personalized service offerings.

“Highline’s visionary service offering strategy has not only driven remarkable business growth across six U.S. states but has also enhanced subscriber satisfaction and loyalty,” said Matt Collins, chief commercial operations officer at Calix. “Lynn and her team have achieved the gold standard in business—sustained growth. By leveraging insights from Engagement Cloud, Highline elevated their subscriber-centric strategy, gaining a deeper understanding of the unique broadband needs within their communities. The immediate success of this approach is evident in their outstanding 15 percent increase in ARPU within the initial six months of launching personalized service offerings. We applaud Highline’s commitment to innovation and look forward to standing beside them as they continue to be successful.”

To learn how BSPs like Highline are gaining a competitive edge with a differentiated offering strategy, watch Matt Collins’ ConneXions main stage presentation, “Go-To-Market Transformation.”

About Calix

Calix, Inc. (NYSE: CALX)—Broadband service providers of all sizes leverage the Calix platform and teams to simplify their business and excite their subscribers to grow the value of their business and for their communities for generations. The democratizing power of the platform and portfolio of managed services enables them to operate efficiently, acquire subscribers, and deliver exceptional experiences. Calix is dedicated to driving continuous improvement in partnership with our growing ecosystem to support the transformation of our customers and their communities.

This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at https://www.calix.com/pages/trademarks.html. Third-party trademarks mentioned are the property of their respective owners.

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