99.7% of organizations recognize AI's potential to overcome IT challenges and drive efficiency, but gap between interest and execution persists

ScienceLogic®, a leader in automated IT operations and observability, today unveiled the results of comprehensive enterprise IT research with the publication of its whitepaper, “The Future of AI in IT Operations: Benefits and Challenges.” Commissioned by ScienceLogic and conducted by Vanson Bourne, the study uncovers the driving factors behind the challenges to effective AI/ML deployments that create the data and observability infrastructure necessary to support generative AI (GenAI) capabilities.

The increasing complexity of IT environments and data proliferation is outpacing human capacity, necessitating a shift towards automated, intelligent capabilities that enhance visibility, streamline issue identification, and accelerate resolution times. This automation allows IT teams to focus on delivering cutting-edge business services in a competitive landscape while paving the way for GenAI implementation. These advanced AI systems provide context-aware insights and actionable recommendations, enabling proactive issue prevention and resource optimization. However, effective GenAI deployment relies on first successfully leveraging traditional AI/ML for IT operations (AIOps), forming a foundation for more advanced AI-driven innovations.

Key findings of “The Future of AI in IT Operations: Benefits and Challenges” include:

Effective IT monitoring, a foundational component of AIOps, remains a challenge across organizations.

• 50% of organizations use multiple, disparate tools to monitor resources, resulting in data silos, longer incident response times, and a fragmented user experience.
• 47% of surveyed organizations are unable to map all of their on-premises, cloud, and edge devices into a single business view, despite monitoring a large range of IT systems and services.
• 39% of organizations are prioritizing the consolidation of IT monitoring tools, as creating a consolidated monitoring environment becomes a key strategic focus.

Organizations need comprehensive observability and clear data management to automate using AI/ML.

• 38% cite inability to monitor all IT resources as a barrier to AIOps adoption, highlighting the importance of a holistic IT estate view for effective AI implementation.
• 39% struggle to automate complex repair workflows due to lack of critical context, exacerbating visibility challenges across the IT estate.
• 50% acknowledge security concerns as a barrier to AIOps adoption, potentially addressable through proper data management and governance policies.

Organizations recognize the benefits of GenAI yet need help to implement the infrastructure necessary to deploy it.

• 99.7% of organizations recognize generative AI/ML's potential to address IT monitoring, alerting, and response challenges, yet only 45% are actively exploring its implementation.
• 45% struggle to maintain up-to-date GenAI knowledge bases, while 40% face challenges ensuring database quality, likely due to incomplete IT estate monitoring.

"This research reveals key barriers for our customer and partner ecosystem in their AI adoption and implementation journey," said Tina McNulty, CMO of ScienceLogic. "Understanding these obstacles allows us to guide them through AI implementation stages as we progress towards Autonomic IT."

“Implementing and integrating AI solutions is a challenge for most businesses, regardless of industry,” said Sarah Thorp, Head of Research of Vanson Bourne. “We’re thrilled to have supported ScienceLogic in exploring this territory - through the recent research program - identifying the power and potential of Autonomic IT to shape future autonomous business practices."

To learn more about these findings, download the full whitepaper “The Future of AI in IT Operations: Benefits and Challenges,” September 2024.

About this research

Vanson Bourne conducted this research in April/May 2024, surveying 400 professionals with involvement in IT operations across the telecom, IT, financial services, and insurance sectors of organizations located in the USA (150), Germany (100), the UK (100) and Canada (50).

About ScienceLogic

ScienceLogic empowers intelligent, automated IT operations and observability, freeing up time and resources, and driving business outcomes with actionable insights. ScienceLogic’s AIOps platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic’s technology has been proven for scale by the world’s largest service providers, enterprises, and government agencies. Sciencelogic.com.

About Vanson Bourne

Vanson Bourne is an independent specialist in market research for the technology sector. Our reputation for robust and credible research-based analysis is founded upon rigorous research principles and our ability to seek the opinions of senior decision makers across technical and business functions, in all business sectors and all major markets. For more information, visit www.vansonbourne.com

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