EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, and Remote Support, is proud to announce that it has been named a Leader in the 2024 SPARK Matrix™: IT Service Management Tools by QKS Group (formerly known as Quadrant Technologies) for the second year in a row. The EasyVista Platform stood out for its advanced features, low total cost of ownership (TCO), built-in customization options, and comprehensive end-to-end service experience.

The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis and ranking of the leading IT Service Management tools vendors, evaluating product capabilities, market presence, and value proposition through expert interviews, use case analysis, and market analysis.

The EasyVista Platform, the company’s flagship IT service management platform, is a cloud-based, end-to-end experience platform that unifies ITSM, remote support, monitoring, and automation in a single platform. As reported in SPARK Matrix™ research, the platform was recognized for several key differentiators, including:

• Low TCO with Advanced Features: The platform delivers a feature-rich experience at a low total cost of ownership, allowing organizations to simplify IT management while maintaining cost efficiency.
• Built-in customization: Combining IT monitoring, AI/automation, remote support, and asset management into a unified solution, the platform offers built-in customization options that enable businesses to scale and enhance their ITSM capabilities.
• Strong ITIL Alignment: EasyVista’s robust alignment with ITIL processes offers a more complete and mature IT management solution for organizations undergoing digital transformation.

“We are honored to be recognized as a leader in the SPARK Matrix™: IT Service Management Tools for the second year in a row,” said Patrice Barbedette, CEO, EasyVista. “This recognition reaffirms our commitment to delivering customer-centric ITSM solutions that not only simplify and elevate IT operations but also deeply address the specific needs and goals of our customers. From product engineering to implementation, we prioritize a customer-first mindset, ensuring that our platform delivers innovation, scalability, and cost-efficiency to help businesses succeed in their digital transformation journey.”

The SPARK Matrix™ also emphasized EasyVista’s use of generative AI, no-code/low-code development, and enterprise service management (ESM) to automate processes, improve predictive analytics, and unify IT and business workflows, driving efficiency and improving ROI for enterprises.

About EasyVista

EasyVista is a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring (ITOM), Enterprise Service Management, and Remote Support products empowering companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing. For more information, visit www.easyvista.com.

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