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Oki-Toki offers numerous features that help manage IT centers in call centers. Here is a detailed overview of its top functionalities:
Virtual PBX
One of the main advantages of Oki-Toki is the ability to set up a virtual PBX. Forget about bulky and expensive equipment. Everything works in the cloud, accessible from any browser. Setup is quick and doesn’t require any special knowledge. If one knows how to open a browser, they can figure it out. This makes it a top choice for those seeking call center quality management software and cloud-based call center solutions.
IVR (Interactive Voice Response)
IVR helps clients choose the right specialist by pressing buttons on the phone. With Oki-Toki, it can be set up in a couple of clicks. IVR will guide the client on which buttons to press to reach the appropriate person, ensuring they get to the right operator or department immediately.
Call Recording and Transcription
All conversations are recorded and stored in the system. This feature is useful for analysis, training new employees, and resolving disputes. Recordings can be listened to anytime, and the transcription helps quickly understand the conversation's content. These call center IT tools significantly enhance IT efficiency in call centers.
Call Log and Reporting
All call information is stored in one place: phone numbers, operators, date, time, duration, and even filled-out CRM forms. Conversations can be reviewed or transcripts viewed anytime, and reports can be exported for later analysis.
Omnichannel Communication
Clients can communicate through various channels, including email, messengers, and chat on the website. Oki-Toki consolidates all interaction history in one place, providing convenience for both clients and operators.
Voice Mailings
Oki-Toki can send voice messages to clients, whether notifying them about a new promotion or reminding them of an appointment. Messages can be either synthesized robot messages or recorded by a voice-over artist.
Callback
Dialer software for call centers is one of the features provided by Oki-Toki. The system can automatically call back clients who couldn’t get through, dialing them back a set number of times within a specified timeframe. Specific employees can be assigned to clients to ensure a personalized approach.
CRM Integration
Oki-Toki easily integrates with existing CRM systems. If a CRM is not used, the built-in CRM provided by Oki-Toki can manage client databases, track important data, and facilitate client interactions. This is one of the key features for IT management in call centers.
Customization and Reports
Oki-Toki offers flexible settings for any task, allowing customization to meet specific needs. Reports provide insights into the number of calls, processed requests, and lost clients, offering a comprehensive view of call center performance.
Load Management
The system efficiently distributes calls among operators, setting priorities, creating groups, and balancing calls to minimize client wait times. If operators are insufficient, the system balances the load itself, optimizing IT operations in the call center.
Automation of Routine Tasks
Oki-Toki automates many routine processes, such as automatic voice messages, client reminders, and call-backs, freeing up time for operators to handle more important tasks.
Support and Training
Oki-Toki provides simple registration, training for employees, and constant technical support, ensuring a smooth transition to the new system.
Notifications and Alerts
Oki-Toki allows sending notifications to clients via email and SMS. Whether changing the work schedule or reminding about a consultation, all communication can be handled through the system.
Powerful Analytics Tools
Oki-Toki offers powerful analytics tools to track and improve call center performance, providing real-time call statistics, operator efficiency, and line load data.
Flexibility and Scalability
Oki-Toki easily scales to meet any needs, allowing the addition of new operators and customization of the system without extra hassle.
Simplicity and Convenience
Oki-Toki aims to make IT center management in call centers simple and convenient, with intuitive and accessible interfaces.
Data Security
Data security is paramount. Oki-Toki ensures all data is securely protected and stored according to modern security standards.
These are the main features of Oki-Toki for IT management in call centers, designed to make work simpler and more efficient. Try it and see the benefits firsthand!
Contact Info:
Name: OKI-TOKI
Email: Send Email
Organization: OKI-TOKI
Website: https://www.oki-toki.cloud/
Release ID: 89134828
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